We are committed to protecting and respecting your privacy. This Policy explains to you how we use any personal information we collect from you when you use this website or provide us with personal data at our clinic.
We keep certain information when you visit our website or when you are treated at our clinic, and recognise the importance of keeping that information secure and letting you know what data we have and what we will do with it. You may choose to provide us with information that is considered personal data.
The term “personal data” as used in this Policy refers to information such as your name, e-mail address, mailing address, telephone number, or any other data that can be used to identify you. You are not required to provide any personal information to browse this website.
DATA CONTROLLER INFORMATION
This website is owned by The Comfoot Zone. If you contact us requesting advice, information or an appointment, or take any other action that involves providing us with your personal data, you consent to this Policy, as well as to the collection, processing, transfer, and storage of your personal data by The Comfoot Zone as needed to process your requested action.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you when you fill out any of our ‘contact us’ forms found on our website, when you request an appointment, when you book an appointment, and when you attend an appointment.
When someone visits www.comfootzone.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Records The Comfoot Zone hold about our patients may include the following information;
Details about you, such as your name, address, telephone number and emergency contact details
Any contact we have had with you, such as information about your appointments or email communication.
Notes and reports about your health
Details about your treatment and care
Relevant information from other health professionals
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We use the information you provide through our website to respond to your questions, offer advice, or contact you to book an appointment. We don’t send out marketing material to any of our customers.
The Comfoot Zone will not share your information with other businesses for marketing purposes.
Our health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously. These records are used to help to provide you with the best possible and safest treatments.
LAWFUL BASIS FOR COLLECTING/ STORING YOUR DATA
The Comfoot Zone uses our patients’ data in order to provide the safest and best possible health care/treatment, and for aiding our professionals in medical diagnoses.
When you attend an appointment with one of our professionals, we require you to provide us with certain personal data for use by our professionals as stated above.
As the treatment is an exchange of services for money, it can be viewed as a legal contract, and the only data we will collect prior to your treatment is what is necessary in order for the contract (treatment)to be carried out in a safe and effective way.
We will store your patient record card for up to eight years after your last appointment with us, as required by law.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that we hold about you.
If you would like a copy of some or all of your personal information, you can email us on firstname.lastname@example.org or write to us at: The Comfoot Zone, 42 South Street, Tarring, Worthing, BN14 7LS.
We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
If you are unhappy with the way we are handling your data please inform us in writing (email or letter) and we will address it immediately.
If you are still not satisfied you have a right to complain to the Information Commissioner’s Office (ICO).
We use Facebook, Twitter and Instagram to share advice and updates on our latest products and services and other relevant information.
If you comment or post on our social media we may contact you to let you know about the products or treatments we have which may fulfil your needs.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
CHANGE OF OWNERSHIP
In the event that The Comfoot Zone is sold, the new business owner would have access to the above mentioned data which you have previously supplied. Unless otherwise indicated by the new owner, it would be used for the same purposes as stated above.